Refund policy

We want you to love your order from Beam and Print. Because we sell both personalised and standard products, different return rules apply. Please read below carefully.

Personalised Products

Personalised items are made especially for you using the details you provide (such as names, dates, or messages).

Because of this, we do not accept returns, exchanges, or cancellations for personalised products if you change your mind.

Please double-check all spelling, dates, and custom details before placing your order.

Exceptions (Your Legal Rights Still Apply)

You are still fully protected under UK consumer law. If your personalised item is:

  • Faulty

  • Damaged in transit

  • Incorrect (not as ordered)

Please contact us within 30 days of delivery at beamandprint@gmail.com with your order number and a photo. We will offer a replacement.

Non-Personalised Products

For items that are not personalised, you have the legal right to change your mind.

You can return your item within 14 days of receiving it under the Consumer Contracts Regulations.

To request a return:

  1. Email beamandprint@gmail.com within 14 days of receiving your order.

  2. Include your order number and the item(s) you wish to return.

  3. Send the item back within 14 days of telling us.

Return conditions:

Items must be:

  • Unused

  • In their original condition

  • In original packaging where possible

You are responsible for return postage costs.

Refunds

Once we receive your return and check it meets the conditions:

  • Refunds are issued within 14 days

  • Money is returned to your original payment method

Original delivery charges are only refunded if the item was faulty or incorrect.

Faulty, Damaged or Wrong Items

If something isn’t right with your order, we’ll sort it.

Please email beamandprint@gmail.com within 30 days of delivery with:

  • Your order number

  • A description of the issue

  • A photo

We will cover any return costs where applicable and provide a replacement in line with your rights under the Consumer Rights Act 2015.

Order Cancellations (Before Dispatch)

If you need to cancel an order, contact us as soon as possible.
If production hasn’t started or the item hasn’t shipped, we’ll cancel and refund you.

Personalised orders may not be cancelled once work has begun.

Contact Us

Email: beamandprint@gmail.com
Business Name: Beam and Print co